Our Head of Sales, Gwenael de Calan, joined warranty and quality experts from automotive suppliers at the 2018 CLEPA Warranty Conference in Frankfurt on September 18 discussing the future challenges in managing warranty. Together with Klaus Sekot from Robert Bosch GmbH Gwenael introduced a completely new way of monitoring quality and component behaviour in the field by using connectivity technology and a neutral trustee.
The system will allow suppliers as well as vehicle manufacturers to detect and predict possible failures in a very early stage to allow immediate countermeasures and to reduce or avoid warranty claims.
The concept is supported by leading automotive suppliers and the VDA and a pilot phase is planned to start in early 2019. We will work closely with CLEPA warranty group which will further monitor and support the concept. You can download our presentation here.