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Fieldtest About Remote Diagnostics

Our latest Field Study with a focus on the Current State of Remote Diagnostics for Workshops.

CVFT 4.0_Mockup

Unlocking the Future of Vehicle Maintenance: Insights from the Connected Vehicle Field Test 4.0

Connected vehicle technologies, driven by advanced telematics, sensors, and communication systems, are transforming the automotive industry by generating vast data on vehicle performance, driver behavior, and environmental conditions. This data enables services like remote diagnostics.

From March 2024 to March 2025, CARUSO Dataplace conducted the Connected Vehicle Field Test (CVFT) 4.0 to evaluate the real-world potential of remote diagnostics in the Independent Automotive Aftermarket (IAM). Collaborating with partners like Bosch, global one automotive GmbH, Hella Gutmann, Niterra, Schaeffler, ZF Group, and workshops such as Revolte and Autoservice Mamic, the test aimed to assess remote diagnostics’ effectiveness compared to traditional methods and gauge workshop acceptance.

Objectives

The primary objective of CVFT 4.0 was to assess the effectiveness of remote diagnostics compared to traditional diagnostics, focusing on data availability, quality, and the ability to deliver actionable insights for workshops within the IAM. This involved conducting practical tests with a number of vehicles to compare the diagnostic outcomes of remote methods against traditional diagnostics, ensuring that remote diagnostics could meet the accuracy and reliability standards required by workshops. A key component of this objective was to evaluate the potential of remote diagnostics to identify issues correctly, reduce diagnostic times, and improve repair accuracy, thereby demonstrating its value to the IAM and providing OEMs with insights into how to better support neutral data access for the IAM.

A second objective was to test the acceptance of remote diagnostics, particularly from the perspective of workshops, and car owners which play a critical role in the adoption of connected vehicle technologies.

Published: July 2025

Pages: 100 pages, in addition to 140 pages of Field Test Report (Readouts)

Participants: 6 Leading IAM Players

Price: 499,00 € (excluding VAT)

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WHAT’S IN THIS STUDY?

The study uncovered deeper insights into the challenges and benefits that remote diagnostics can offer. It is designed to pave the way for integrating remote diagnostics into independent workshops. The content of the study includes:

  • Executive Summary
  • Context of Connected Vehicle Field Tests
  • Objectives of Field Test
  • Scope and Limitations
  • Overview of Remote Diagnostics
  • Methodology
  • Execution of Fieldtest 4.0
  • Key Findings
  • Conclusion and Recommendations
CVFT 4.0_Mockup
CVFT 4.0_Mockup
CVFT 4.0_Mockup
CVFT 4.0_Mockup

Study License & Terms of Use: CARUSO grants a non-exclusive, individual license to the named user (“Licensee”) to view and use the Study. Licensee acknowledges that all copyright, patent and other intellectual property rights to the Study are owned by, and remain vested in, CARUSO. Licensee may excerpt, paraphrase, or quote up to 100 words and 5 charts from the study, provided that the CARUSO copyright notice is affixed thereto, and that the Licensee does not modify or otherwise alter the general impressions of the Study, and does not imply sponsorship, approval, or endorsement by CARUSO.