Zurich Insurance is a leading global insurance company based in Zurich, Switzerland. As one of the largest insurance companies in the world they are always committed to provide their customers with innovative and tailored insurance solutions. A pilot project in Germany is discovering this field further and is led by the question: How can we improve the customer experience when a claim happens?
Success Story with Zurich
No Pain in Claim with Zurich Call
"Using Connected Car Data from CARUSO allows us to provide our customers for the first time with a seamless claims experience"
Connected car data can play a crucial role in the First Notification of Loss process by providing insurers with real-time information about the incident. This process is the first step in the claims process, and it is important because it sets the tone for the entire claim.
With standardized multibrand connected car data from CARUSO Zurich gets real-time insights into what happened during a crash. For example like the speed of the car, the direction of impact, and the severity of the collision.
Based on that Zurich can quickly determine whether a claim is valid and provide policyholders with an estimate of the damages. Which can help them make faster and more accurate claims decisions, support there customers best and improves the claims experience.
The motor insurance industry provides protection against financial loss from damage to or theft of vehicles. It’s a complex industry that’s heavily regulated and constantly evolving to meet changing needs. New technologies, such as telematics and AI, are being used to improve the efficiency and effectiveness of motor insurance.
Used Data Items
- Crash Location, Crash Severity, Geolocation, Mileage…
Collaboration with CARUSO
Started in 2020 – up to date